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November 14, 2006
I'd Like A Sandwich, Please...Not The Parts of One!
I was at a Dunkin' Deli today...a rebranded sandwich location (formerly Togo's) owned by Dunkin' Brands, parent of Dunkin' Donuts.
I ordered a tuna sandwich combo at the drive-thru, was quickly served and drove off. Some minutes later, I unwrapped my sandwich and what I founded reminded me of an order from a now-defunct Burger King that used to be in the town where I live in CT.
The tuna was squeezing out from all sides of the sandwich. The lettuce was "almost" on the sandwich. The tomato was half on, half off. The onions were scattered about. Our old Burger King used to be like that...all the parts of the Whopper there, just not quite assembled right. In fact, my Dunkin' sandwich wasn't really a sandwich as much as it was the components for one...a sort of do-it-yourself creation that was really hard to eat on the road.
Service makes such a difference. I really don't remember whether I enjoyed the sandwich or not...I simply remember being annoyed about how poorly assembled it was. There are a few chains that are obsessive about consistency from store to store. I thought Dunkin' Donuts was one of them. They threaten that image if they can't get the meat on the bread.....
Posted by jcioban at November 14, 2006 7:41 PM
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