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February 28, 2008
Customer Service As Recession Fighter
Taken from the HP website: "HP today announced the most substantial investment in consumer technical support in its history – the aim of which is to enable people to get faster, more effective help with the HP technology products in their homes."
At a time when the economy is wavering and many companies are retrenching, HP announces a major investment in customer service. They may not be perfect, but here is more evidence that some companies really understand what is happening in the marketplace while others flounder in the evolving, customer-centric world.
Posted by jcioban at February 28, 2008 9:14 AM
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